About ArgosPC Computer Repair

ArgosPC is a computer repair service available locally in Argos, Indiana from Apheus Solutions, LLC. Apheus was formed in 2007 by Argos resident Bob Barcus, who owns and operates the company. Bob has more than 15 years of PC repair experience.

About Apheus Solutions, LLC

Apheus Solutions, LLC is a small company located in rural Argos, Indiana. We provide website design services to companies nationwide and computer repair services to home users and businesses within our local service area. Using our remote support service, we've assisted customers as far away as South Korea and Iraq.

Payment Terms

We accept cash and check for payment for local computer repair services. We utilize PayPal for remote support service. Payment is due upon completion of the service call. Please read our Terms of Service below for specific payment information.

Quality Assurance Guarantee

Our guarantee is simple - if we don't fix your problem, then the service call is FREE! Please read our Terms of Service below for full details.

TERMS OF SERVICE

Thank you for choosing ArgosPC computer repair services from Apheus Solutions, LLC. Use of our services are governed by the Terms of Service Policy set forth. PLEASE READ OUR TERMS OF SERVICE POLICY CAREFULLY BEFORE PURCHASING ANY OF OUR SERVICES.

STANDARD SERVICE HOURS

Standard service hours are Monday-Friday 9:00 am to 5:00 pm and are scheduled by appointment only. An additional service charge may be assessed for any service required outside of our standard service hours.

LOCAL SERVICE AREA

Our local service area is listed on our website. Any service performed outside of our local service area may be assessed an additional fee to be determined at the time of service.

PICK-UP AND DELIVERY

We offer convenient pick-up and delivery options for your computer system. We charge a fee of $25.00 to make pick-ups and deliveries within our local service area.

SERVICE GUARANTEE

We guarantee requested computer repair services upon completition of the requested computer repair service and for a reasonable period of time thereafter, as to be determined by our company. If we are unable to fix a specific computer problem, then the customer will not be charged for the standard service fee. Any additional fees are not covered by this service guarantee. Any subsequent changes made to the computer system by someone other than a Apheus Solutions, LLC technician will void this labor warranty. This guarantee only covers labor - it does not cover any parts, components, peripherals, or software.

ADULT PRESENCE REQUIRED

An adult over the age of 18 must be present the entire time that a technician is on-site. If an adult is not present during the entire service call, the technician will terminate the service call and a cancellation fee of $25.00 may be assessed.

COMPUTER ACCESS

Computer must be accessible at the time of the service call. This includes safe physical access to the computer as well and access to administrative privileges on the computer system. If the technician determines that there is not reasonable access to the computer system, a cancellation fee of $25.00 may be assessed and the technician will terminate the service call.

PAYMENT OPTIONS

We accept several forms of payment. Currently, we accept cash, check, and money order for local purchases. We also accept Visa, MasterCard, Discover Card, and American Express via PayPal if you wish to pay online. We require full payment upon completion for any work performed for services rendered.

SALES TAX

We are required to collect sales tax on all merchandise purchases made within or shipped within the State of Indiana. The current sales tax rate is 7.0%. Shipping charges are also subject to sales tax.

FAILURE TO PAY

If you fail to pay for any product or service provided in good faith by us, you may be turned over to a debt collection agency, reported to the credit bureaus, and/or face litigation. You will be responsible for all costs incurred by us to pursue your debt including those costs incurred with the collection of that debt. We will assess a 1.5% per month finance charge to any unpaid balances until payment is received in full. Uncollected balances over 90 days will be considered in default and subject to collections.

RETURNED CHECK FEE

We will charge a minimum of $25.00 (or the maximum allowed under Indiana state law) for each check that is processed and returned by our bank.

OPERATING SYSTEMS

We will only provide service to computer systems utilizing the Microsoft Windows® XP, Microsoft Windows® Vista or Microsoft Windows® 7 operating systems. Some functions and services may be unavailable on some versions and is beyond our control. If the technician determines that the computer is not utilizing an operating system supported by our services, a cancellation fee of $25.00 may be assessed and the technician will terminate the service call.

CANCELING SERVICE CALLS

You must cancel or change an on-site service call at least two (2) hours in advance of the appointment. You may be charged a service fee of $25.00 if you fail to cancel or change a service call prior to the arrival of a technician. We reserve the right to change or cancel appointments at our discretion.

INTERNET CONNECTION

Some services may require an active high-speed internet connection. We are not responsible for providing an internet connection for these services.

ADDITIONAL SOFTWARE, PARTS, OR LABOR

Additional charges will apply for any additional software, parts, or labor required to service your computer system. We will notify you prior to performing any additional work. Software and parts used as part of the service work perfomed are non-returnable and non-refundable.

DATA BACKUP REQUIREMENTS

We are not responsible for lost, corrupted, or damaged data, software, programs, or any other type of information. It is the customer's responsibility to backup any important data prior to any service work.

LIMITATIONS OF LIABILITY

APHEUS SOLUTIONS, LLC IS NOT RESPONSIBLE FOR ANY LOSS, LIABILITY, OR DAMAGE ASSOCIATED WITH THE PURCHASE OR INSTALLATION OF THE PRODUCTS OR SERVICES WE SELL. THIS INCLUDES, BUT IS NOT LIMITED TO: LOSS OR CORRUPTION OF DATA, SOFTWARE, OR INFORMATION; LOSS OF USE OR DAMAGE TO COMPONENTS, PERIPHERALS, OR OTHER ELEMENTS OF THE COMPUTER SYSTEM OR NETWORK; DAMAGE RESULTING FROM THE LOSS OF ANY PORTION OF THE COMPUTER SYSTEM OR NETWORK; LOSS OF PRODUCTIVITY, PROFITS, OR ANY OTHER ASSOCIATED EXPENSES. WE ARE NOT RESPONSIBLE FOR ANY INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PURCHASE OR INSTALLATION OF THE PRODUCTS OR SERVICES WE SELL. WE CANNOT GUARANTEE SPECIFIC RESULTS FOR ANY OF THE PRODUCTS OR SERVICES WE SELL.

This policy was last updated on August 10, 2010.